Home Taxi Accident Claims
A claim record built around licensed workTaxi accident claims need the normal collision evidence plus the vehicle’s licensing and working position. Use this page for the claim itself; ongoing case coordination sits under taxi accident management, while licensed replacement mobility has its own replacement taxi guidance.
Record the licensing authority, vehicle licence status, relevant plate details and any notification requirement given by that authority.
Related guidance: accidents with passengers in a private-hire vehicle; who taxi drivers must notify after a collision; on-duty versus off-duty PCO insurance.
Passenger capacity, accessibility features, meter or other approved equipment may affect repair and replacement suitability.
Keep factual dates for loss of use, assessment, repair and return without promising earnings recovery.
A standard passenger vehicle may not be lawful or suitable for licensed work.
Sterling is not a licensing body and has no implied relationship with a platform or operator.
Repair timing, replacement supply and work impact depend on external decisions and availability.
Responsibility boundary: Licensing authorities, insurers, engineers and suppliers retain their own decisions; Sterling coordinates the vehicle claim and operational information.
Taxi accident claims need the normal collision evidence plus the vehicle’s licensing and working position. Sterling records the authority, vehicle class, plate or badge status, operator needs and downtime before coordinating qualifying recovery, assessment, repair and eligible licensed mobility.
This page is for taxi drivers and operators whose accident-damaged vehicle is also their working asset.
London black cab drivers can also see our black cab accident claims and licensed taxi replacement guide for TfL vehicle-licensing requirements, repairs and specialist working-vehicle considerations.
The collision record, vehicle owner, licensing position and work needs stay visible throughout the case.
Provide collision facts, vehicle use, authority and operator information.
Arrange qualifying recovery if it is not safe or suitable to continue working.
Make commercial equipment and licensing requirements visible to the repair route.
Discuss an eligible licensed replacement option subject to stock and supplier terms.
Complete repair, vehicle and any required licensing checks before resuming work.
Taxi accident claims need the normal collision evidence plus the vehicle’s licensing and working position. Sterling records the authority, vehicle class, plate or badge status, operator needs and downtime before coordinating qualifying recovery, assessment, repair and eligible licensed mobility.
Start with licensing facts, work configuration, downtime record. Provide collision facts, vehicle use, authority and operator information. Arrange qualifying recovery if it is not safe or suitable to continue working.
A standard passenger vehicle may not be lawful or suitable for licensed work. Sterling is not a licensing body and has no implied relationship with a platform or operator. Repair timing, replacement supply and work impact depend on external decisions and availability.
Licensing authorities, insurers, engineers and suppliers retain their own decisions; Sterling coordinates the vehicle claim and operational information.
Review the ownership, licensing and downtime details needed for a working vehicle.
View taxi and PCO guidanceReview the ownership, licensing and downtime details needed for a working vehicle.
View taxi and PCO guidanceCheck the access, destination and eligibility details needed before collection.
View recovery guidanceLicensed work has its own pressures on time off the road. This covers the management and mobility side.
Accident management for taxi drivers and operators
Sterling will review the vehicle position, explain the available coordination route and identify which organisation must make the next decision.
