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Repair network partnershipWe work with independent bodyshops and repair centres across the UK. You get accurate instructions, an authorisation route that is actually chased, and one person to speak to per case. We get repairs documented and finished to the standards we publish.
Most repairers do not need more enquiries. They need the ones they take on to arrive properly specified and get authorised without a fortnight of phone calls.
Vehicle details, accident circumstances, photographs and the customer's contact details come to you in one instruction, not in three separate emails.
We put estimates and variations forward, answer the queries that come back and keep pushing. You are not left holding a stripped vehicle waiting on someone else's inbox.
A named point of contact who knows the file, rather than a general queue that starts the conversation from scratch every time.
Where an engineer needs images, measurements or an explanation of method, we manage that exchange with you rather than around you.
Clear requirements for what an invoice must be supported by, and a defined route for querying anything that does not match.
Replacement-vehicle arrangements are handled by us where the customer is eligible, so your courtesy fleet is not the fallback for every case.
We do not guarantee work volumes, minimum case numbers, specific payment timescales or exclusivity in an area. Work allocation depends on where cases arise, repair type and capacity at the time. Commercial terms are set out in the partner agreement, not on this page.
Size is not the deciding factor. We have far more interest in whether a repair is documented properly and whether problems get raised early.
These are the criteria we assess against, not a statement that every partner holds a particular accreditation. Where a specific approval is required for a job, we check it case by case.
So you know exactly where your responsibilities begin and end.
We send the case with the vehicle details, accident circumstances, photographs and customer contact details, plus anything specific the claim requires.
You arrange the inspection with the customer, assess the damage and produce a documented estimate with the intended method.
We put the estimate forward, handle engineer queries and confirm the authorised position in writing before work starts.
Additional damage found at strip-down is submitted as a variation with evidence, and re-authorised before it is carried out.
You complete the work, carry out the required checks and calibrations, and provide the quality and handover record.
You invoice against the authorised position with the supporting documentation, and we reconcile and process it through the documented route.
What we expect on estimate quality, damage documentation, repair method, parts, calibration, quality control, progress updates, data handling and handover.
How authorisation, variations, invoicing, reconciliation and query resolution work, and who to contact about a payment status.
No timescale is quoted for each step because it depends on how quickly documentation comes back.
You tell us about the business, the facilities, the coverage area and the work you take on.
Our partner team calls to go through capability, expectations and the standards we work to.
Insurance, certifications and business details are checked, and the partner agreement is issued.
Contacts, portal access and process are set up, and cases begin to be allocated.
Not ready for the full application? Give us the essentials and the partner team will call you to talk it through. There is no obligation and no sales script.
Prefer email? Write to claim@sterlingaccident.co.uk.
