If anyone is injured, the road is obstructed or there is immediate danger, call 999 first.
Home Areas We Cover
Sterling Accident service-area directoryFind accident claims, recovery and taxi or PCO accident support information for your area. Choose a town below to explore its available services. Sterling coordinates support through a UK repair network, rather than physical walk-in branches.
Explore all 17 locations. Search for a town or filter by service to find the relevant local guidance. Not every service has a dedicated page for every town.
Showing all 17 areas and 56 service pages
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Sterling coordinates the same practical vehicle-claim stages wherever a supported driver is based: accident reporting, free recovery where the claim qualifies, damage assessment, repair authorisation, suitable network repair allocation, replacement-vehicle assistance and progress updates.
The repairer or recovery operator is selected according to the vehicle, damage, current location and available network capability. That does not mean Sterling has a branch, garage or dedicated local team in every town.
If you do not see your area, contact our team with the vehicle's location. Coverage depends on the recovery and repair capability available for the specific vehicle and work required.
Where the vehicle is not safe or legal to drive and the claim qualifies, Sterling can arrange free recovery and onward storage before assessment.
Eligibility and applicable terms are confirmed before collection. No response time or automatic entitlement is promised.
Use this for the complete vehicle journey: reporting, recovery, assessment, managed repairs, mobility and return.
Use this where you believe another road user caused the collision and need the liability, cost and vehicle-support route explained.
Use this when the main issue is coordination between the recovery operator, engineer, repairer, insurer and vehicle supplier.
The broad Sterling vehicle-claim service.
View accident-claim guidanceLiability, practical support, costs and eligibility.
View non-fault guidanceHow Sterling connects the organisations around a claim.
View accident managementThe national private-hire claim route, with licensing, repair and replacement-mobility guidance.
View PCO accident guidanceTell us where the vehicle is, whether it can be driven and what happened.