Named operational contacts
Record the driver, vehicle owner, operator contact and who is authorised to receive case information.
Home Taxi Accident Management
Ongoing case coordination for licensed taxi vehiclesTaxi Accident Management Services for Drivers and Operators
Use this page for ongoing coordination after the taxi accident has been reported. The initial claim belongs on taxi accident claims, while temporary licensed mobility belongs on the replacement taxi after an accident page.
Taxi and PCO accident support
Named operational contactsRecord the driver, vehicle owner, operator contact and who is authorised to receive case information
Milestone visibilityTrack collection, assessment, authority, parts, repair, licensing and vehicle-return events separately
Exception managementEscalate additional damage, unavailable licensed vehicles or changed repair instructions through one chronology
Authority stays visibleSterling manages operational communication but cannot issue a licence, approve liability, authorise repair on an insurer’s behalf or guarantee replacement supply
What licensed drivers should record
What taxi accident management coordinates after the claim is reported
Taxi accident management is the continuing coordination after the first claim report. It gives the driver or operator one case route for recovery, storage, engineering, repair authority, licensed mobility and return-to-work information while each external organisation retains its powers.
This page suits a taxi operator or driver who wants the administration and updates managed, rather than only help submitting the initial claim.
What can interrupt licensed work
What taxi accident management keeps aligned
Milestone visibility
Track collection, assessment, authority, parts, repair, licensing and vehicle-return events separately.
Exception management
Escalate additional damage, unavailable licensed vehicles or changed repair instructions through one chronology.
How the vehicle returns to work
How an ongoing taxi accident case is managed
The collision record, vehicle owner, licensing position and work needs stay visible throughout the case.
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1
Open the working-vehicle case
Capture accident, licence, operator and vehicle-condition details.
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2
Allocate recovery and inspection
Use a route suitable for the licensed vehicle and its location.
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3
Progress decisions
Follow engineering, liability and repair-authority requests with the correct evidence.
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4
Coordinate downtime measures
Align eligible replacement mobility and updates with the repair plan.
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5
Close with return records
Keep completion, handover and any licensing steps together.
Licence, ownership and supply checks
What to check during taxi accident case management
Multiple unofficial updates
Conflicting messages to driver, owner and operator can obscure the real claim status.
Repair-only focus
Commercial equipment, licensing and return-to-work needs should be identified early.
Platform-name implication
Do not suggest Sterling acts for any private-hire platform or licensing authority.
Responsibility boundary: Sterling manages operational communication but cannot issue a licence, approve liability, authorise repair on an insurer’s behalf or guarantee replacement supply.
Questions from taxi and private-hire drivers
Questions about this vehicle route
This page suits a taxi operator or driver who wants the administration and updates managed, rather than only help submitting the initial claim.
The important areas are named operational contacts, milestone visibility, exception management. Each should be recorded accurately for the individual vehicle.
Conflicting messages to driver, owner and operator can obscure the real claim status. Commercial equipment, licensing and return-to-work needs should be identified early. Do not suggest Sterling acts for any private-hire platform or licensing authority.
No. Sterling manages operational communication but cannot issue a licence, approve liability, authorise repair on an insurer’s behalf or guarantee replacement supply.
Other working-vehicle guidance
Guidance for taxi and private-hire vehicles
Taxi accident claims focused on getting the vehicle and driver moving
Review the ownership, licensing and downtime details needed for a working vehicle.
View taxi and PCO guidancePCO accident claims focused on repair and working mobility
Review the ownership, licensing and downtime details needed for a working vehicle.
View taxi and PCO guidanceReplacement-taxi support where the claim is eligible
Review the ownership, licensing and downtime details needed for a working vehicle.
View taxi and PCO guidance
Start with an accurate vehicle record
Report the accident details you have
Sterling will review the vehicle position, explain the available coordination route and identify which organisation must make the next decision.