Price and payer
Find the daily or total charging method and who the supplier expects ultimately to pay.
Home Replacement Vehicle Costs And Terms
Reading the hire agreement before commitmentCosts, obligations and hire terms explained before commitment
Reading the hire agreement before commitment. Sterling explains the available route without promising a liability, repair, recovery or mobility outcome.
Replacement vehicle costs and terms
Price and payerFind the daily or total charging method and who the supplier expects ultimately to pay
Use and protectionCheck authorised drivers, purpose, territory, mileage, insurance, excess and incident reporting
Ending the agreementKnow the cancellation, repair-completion, settlement and handback triggers
Terms before commitmentSterling can explain operational steps but cannot provide legal advice on a hire contract or guarantee that another party will pay the charges
What affects vehicle eligibility
Reading the hire agreement before commitment
A credit-hire or other replacement-vehicle agreement should make charges, insurance, excess, authorised use, mileage, fuel, damage, cooperation and return duties visible. The customer should also understand the position if liability changes or the expected payer does not meet the charges.
Related guides: accepting a replacement vehicle from the other driver's insurer.
This page is a contract-checking guide for anyone offered a temporary vehicle after an accident; it is not a promise that credit hire is suitable for every claim.
How replacement mobility is arranged
From mobility need to vehicle return
Need, eligibility, availability and supplier terms are checked before a replacement vehicle is accepted.
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1
Read the whole document
Do not rely only on a telephone summary or delivery-screen signature.
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2
Ask changed-liability questions
Request the customer position if fault, rate or duration is disputed.
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3
Inspect delivery condition
Record marks, fuel, mileage, equipment and keys before use.
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4
Keep claim cooperation records
Save repair updates and information supplied to the hire company.
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5
Complete handback
Retain return condition, time, fuel, mileage and acceptance evidence.
What the supplier must confirm
Details that shape a suitable vehicle option
Use and protection
Check authorised drivers, purpose, territory, mileage, insurance, excess and incident reporting.
Ending the agreement
Know the cancellation, repair-completion, settlement and handback triggers.
Terms to read before accepting
Costs, use and return terms to understand
Headline ‘no cost’ claim
Contractual charges still exist even where recovery from another party is anticipated.
Unapproved driver or use
A breach of vehicle or insurance restrictions can create serious problems.
No return evidence
A clear handback record helps prevent later condition or duration disputes.
Responsibility boundary: Sterling can explain operational steps but cannot provide legal advice on a hire contract or guarantee that another party will pay the charges.
Questions about replacement vehicles
What drivers ask about replacement mobility
This page is a contract-checking guide for anyone offered a temporary vehicle after an accident; it is not a promise that credit hire is suitable for every claim.
The important areas are price and payer, use and protection, ending the agreement. Each should be recorded accurately for the individual vehicle.
Contractual charges still exist even where recovery from another party is anticipated. A breach of vehicle or insurance restrictions can create serious problems. A clear handback record helps prevent later condition or duration disputes.
No. Sterling can explain operational steps but cannot provide legal advice on a hire contract or guarantee that another party will pay the charges.
Other mobility guidance
Guidance connected to replacement mobility
Replacement-vehicle assistance while yours is off the road
Review eligibility, availability, costs and terms before accepting a vehicle.
View mobility guidanceNot at fault? Get your vehicle claim moving
See what evidence helps the liability review and what still depends on another party.
View non-fault guidanceAccident repairs managed from assessment to handover
See how assessment, authorisation and the repair hand-off work.
View repair guidance
Start with an accurate vehicle record
Report the accident details you have
Sterling will review the vehicle position, explain the available coordination route and identify which organisation must make the next decision.