Authority matrix
Identify who may instruct movement, receive claim information, authorise repair and confirm return to work.
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Ongoing case coordination for PCO and private-hire vehiclesPCO Accident Management Services for Private-Hire Vehicles
Use this page for ongoing coordination after a PCO accident has been reported. The initial claim belongs on PCO accident claims, while temporary working mobility belongs on the replacement PCO vehicle page.
Taxi and PCO accident support
Authority matrixIdentify who may instruct movement, receive claim information, authorise repair and confirm return to work
Commercial milestonesSeparate assessment, liability, repair, replacement and licensing stages in updates
Document continuityKeep vehicle licence, supplier, estimate, authorisation and handover records linked
Clear decision boundarySterling coordinates the chronology and communication but cannot grant licences, determine insurance cover or compel supplier availability
What can interrupt licensed work
What PCO accident management keeps aligned
Commercial milestones
Separate assessment, liability, repair, replacement and licensing stages in updates.
Document continuity
Keep vehicle licence, supplier, estimate, authorisation and handover records linked.
Licence, ownership and supply checks
What to check during ongoing PCO case management
Unclear ownership
Driver, keeper, finance company and operator may have different rights and responsibilities.
Generic status updates
The driver needs to know whether the blocker is liability, authority, repair or licensed supply.
Assumed work approval
Vehicle repair completion does not automatically restore every licensing or operator approval.
Responsibility boundary: Sterling coordinates the chronology and communication but cannot grant licences, determine insurance cover or compel supplier availability.
What licensed drivers should record
What PCO accident management coordinates after the first report
PCO accident management keeps the private-hire vehicle case coherent after notification. Recovery details, engineering, repair authority, operator communication, licensed replacement availability and return milestones are recorded together so the driver knows which organisation must act.
This page is for PCO drivers, owners or authorised operator contacts who need ongoing case coordination rather than a one-off referral.
How the vehicle returns to work
How an ongoing PCO accident case is coordinated
The collision record, vehicle owner, licensing position and work needs stay visible throughout the case.
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1
Set authorised contacts
Record the driver, keeper, finance or fleet owner and operator where relevant.
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2
Build the vehicle chronology
Connect collision, recovery, storage and assessment events.
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3
Progress insurer and engineer actions
Supply the right commercial-vehicle information for each decision.
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4
Manage repair and mobility exceptions
Track supplements, parts and suitable licensed-stock issues.
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5
Confirm operational closure
Retain repair return and any required authority or operator confirmation.
Questions from taxi and private-hire drivers
What licensed drivers ask after an accident
This page is for PCO drivers, owners or authorised operator contacts who need ongoing case coordination rather than a one-off referral.
The important areas are authority matrix, commercial milestones, document continuity. Each should be recorded accurately for the individual vehicle.
Driver, keeper, finance company and operator may have different rights and responsibilities. The driver needs to know whether the blocker is liability, authority, repair or licensed supply. Vehicle repair completion does not automatically restore every licensing or operator approval.
No. Sterling coordinates the chronology and communication but cannot grant licences, determine insurance cover or compel supplier availability.
Other working-vehicle guidance
Guidance for taxi and private-hire vehicles
Taxi accident claims focused on getting the vehicle and driver moving
Review the ownership, licensing and downtime details needed for a working vehicle.
View taxi and PCO guidancePCO accident claims focused on repair and working mobility
Review the ownership, licensing and downtime details needed for a working vehicle.
View taxi and PCO guidanceReplacement PCO vehicle after an accident
Use the dedicated replacement route for licensing, reasonable need, supplier availability and contract terms.
View PCO replacement guidance
Start with an accurate vehicle record
Report the accident details you have
Sterling will review the vehicle position, explain the available coordination route and identify which organisation must make the next decision.