Thank you — we have received your submission
It is with our claims team now. You do not need to do anything else at this point, and you do not need to send it again.
It has gone to the right team and someone will come back to you.
Our partner team will review it and get in touch to talk through capability, coverage and how we work.
Someone from the relevant team will be in touch.
Your reference
Include this reference if you email us. It is worth taking a screenshot or writing it down — we will also include it in our correspondence.
If your situation changes and it becomes an emergency, call 999. If your vehicle is unsafe where it is standing, move to a safe location if you can do so without risk.
What happens next
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1
A claims specialist reviews your report
They read what you have sent, look at the photographs and work out what your claim needs first.
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2
We call you
We confirm the details, answer your questions and explain what support may be available. If we need anything else, we will ask for it during the call-back.
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3
We put arrangements in place
Where you are eligible, that can include recovery, the vehicle assessment, the repair and replacement-vehicle assistance.
We have not put a time against the call-back on purpose It depends on the volume of reports and the time of day, and we would rather not give you a number we cannot stand behind. If you need help while you wait, email claims@sterlingaccident.co.uk with your reference.
It goes to the right team
Your enquiry is routed by the subject you chose, so it does not sit in a general inbox.
We reply to you
Normally by email, or by telephone if that is quicker for what you have asked.
Urgent? Call instead
If the situation has changed and it is now urgent, please call rather than waiting on an email.
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1
Our partner team reviews your enquiry
We look at coverage, capability and whether there is a sensible fit both ways.
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2
We call you
A straightforward conversation about how work is allocated, the standards we work to and the payment process. No sales script.
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3
Documentation and onboarding
If we both want to proceed, we check insurance and certifications, issue the partner agreement and set up contacts and portal access.
If you were expecting to see something more specific here, your submission may have been received without its type. Nothing is lost — email claims@sterlingaccident.co.uk with your reference and we can confirm we have it.