Coordinator
Sterling gathers information, routes tasks, follows blockers and gives the customer one operational contact.
Home What Is Accident Management Company
How accident management works after a vehicle accidentWhat Is an Accident Management Company?
How accident management works after a vehicle accident. Sterling explains the available route without promising a liability, repair, recovery or mobility outcome.
Vehicle claim coordination
CoordinatorSterling gathers information, routes tasks, follows blockers and gives the customer one operational contact
Decision-makersInsurers, engineers, repairers, suppliers and licensing bodies retain their own technical or contractual powers
CustomerThe driver or keeper supplies accurate facts, reads agreements, protects the vehicles provided and responds to necessary requests
Terms before commitmentSterling’s authority is operational and contractual only where agreed; it does not decide liability, medical matters, personal-injury compensation or policy cover
What an accident management company does
How accident management works after a vehicle accident
An accident management company coordinates the practical parts of a vehicle claim across organisations. It can create the case record, arrange qualifying recovery, progress assessment and authorisation, allocate managed repair and discuss replacement mobility where eligible.
This explanatory page is for someone who wants a definition of accident management, the parties involved and the limits of the coordinator’s authority.
How coordinated vehicle support works
How coordinated vehicle support works
Use the order below to protect people and evidence, then identify the organisation responsible for the next decision.
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1
Open one case
Record the accident, parties, vehicle condition and immediate need.
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2
Connect recovery and evidence
Keep collection, storage and assessment information together.
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3
Progress authority
Send estimates and technical answers to the proper decision-maker.
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4
Coordinate delivery
Manage repair changes, eligible mobility and updates.
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5
Close the vehicle journey
Retain handover, hire-return and outstanding-action records.
What an accident management company does — and does not do
What an accident management company does — and does not do
Decision-makers
Insurers, engineers, repairers, suppliers and licensing bodies retain their own technical or contractual powers.
Customer
The driver or keeper supplies accurate facts, reads agreements, protects the vehicles provided and responds to necessary requests.
Promises a provider should not make
Promises a provider should not make
Mistaking coordination for insurance
The management company does not underwrite the customer’s policy.
Mistaking follow-up for authority
Chasing a decision does not allow Sterling to make it.
Mistaking mobility for a gift
A replacement vehicle may be subject to eligibility, availability and a supplier agreement.
Responsibility boundary: Sterling’s authority is operational and contractual only where agreed; it does not decide liability, medical matters, personal-injury compensation or policy cover.
Questions about accident management
Questions about accident management
An accident management company coordinates the practical parts of a vehicle claim across organisations. It can create the case record, arrange qualifying recovery, progress assessment and authorisation, allocate managed repair and discuss replacement mobility where eligible.
Start with coordinator, decision-makers, customer. Record the accident, parties, vehicle condition and immediate need. Keep collection, storage and assessment information together.
The management company does not underwrite the customer’s policy. Chasing a decision does not allow Sterling to make it. A replacement vehicle may be subject to eligibility, availability and a supplier agreement.
Sterling’s authority is operational and contractual only where agreed; it does not decide liability, medical matters, personal-injury compensation or policy cover.
Accident management services and provider guidance
Accident management services and provider guidance
Accident management company for vehicle claims
See Sterling's accident-management service, the vehicle-claim stages it coordinates and the decisions that remain with insurers, engineers and suppliers.
View the related guidanceCar accident claims support from first report to vehicle return
See the reporting, evidence and vehicle-support steps for this situation.
View accident-claim guidanceFrom accident report to recovery, repair and vehicle return
Follow each stage from the first report to the vehicle's return.
See how the service works
Start with an accurate vehicle record
Report the accident details you have
Sterling will review the vehicle position, explain the available coordination route and identify which organisation must make the next decision.